Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.
- Printing Capabilities & Quality
- Design & Customization
- Pricing & Cost Transparency
- Ordering Process & Workflow
- Fulfillment & Logistics
- Sustainability & Eco-Friendly Practices
- Client Support & Consultation
- Technology & Innovation
- Case Studies & Proven Results
- What is the largest trade show banner you can print?
- Industry Trends & Insights
- Material & Substrate Options + Packaging Solutions
- Packaging Solutions + Cross-Media Integration
- What type of products and services do you provide?
- How do I go about getting an estimate from you?
- Tips on how to save your design files
- At what resolution should I save my photos and graphics?
- What is a proof and why is it important that I look at it?
- What is the Pantone Matching System?
- Why do the printed colors look different from the colors on my screen?
- Is white considered a printing color?
- What file format should I use when submitting my electronic document for printing?
- Once I submit the documents, how long will it take to finish my job?
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Printing Capabilities & Quality
Q: How can I be sure my colors will look the same across all my prints?
A: We use a color-managed printing process to maintain consistency from proofing to final production. Depending on the project, we can provide Epson proofs, digital proofs for digitally printed products, or offset press proofs for review and approval before printing.Q: Will my designs stay sharp and detailed, even on large prints?
A: Yes. We prepare files carefully during prepress and use professional printing equipment to ensure images and text remain clear and detailed at any size. -
Design & Customization
Q: I have an idea but no finished design, can you help?
A: Yes. Our design team can help turn your concepts into print-ready files and guide you through the process.Q: Are there limits to how much I can personalize my materials?
A: We can customize most elements, including colors, layouts, and finishes, to match your project needs. -
Pricing & Cost Transparency
Q: How does the cost compare between small and large print runs?
A: Small runs offer flexibility but cost more per piece, while larger runs lower the cost per item. We can help you choose the right quantity for your budget.Q: How can I get the best quality without overspending?
A: We guide clients in selecting the right printing method, materials, and finishes to achieve quality results while managing costs. -
Ordering Process & Workflow
Q: Can I submit files online and get proofs without visiting in person?
A: Yes. You can submit files and review proofs remotely, making the process convenient and efficient.Q: How do you prevent mistakes during file submission and production?
A: All files are checked before printing, and we reach out if any adjustments are needed to ensure accuracy. -
Fulfillment & Logistics
Q: Can you ship my printed materials to multiple locations at once?
A: Yes. We can coordinate shipments to multiple locations to ensure everything arrives on time and in the right place.Q: How do you make sure time-sensitive orders arrive on schedule?
A: We plan production carefully and work with reliable shipping partners to meet deadlines. -
Sustainability & Eco-Friendly Practices
Q: Do you offer eco-friendly paper options?
A: Yes. We provide recycled and sustainable paper options for projects that prioritize environmental responsibility.Q: How do you reduce waste during printing?
A: We use optimized workflows and careful material planning to minimize waste while maintaining print quality. -
Client Support & Consultation
Q: I’m new to printing—can someone guide me through the process?
A: Yes. We often guide clients who are new to printing through every step, from preparing files to selecting the right materials.Q: If something goes wrong, how do you fix it?
A: We work closely with clients to make corrections or adjustments before printing to ensure the final product meets expectations. -
Technology & Innovation
Q: Can you personalize marketing pieces, like adding names or images to each piece?
A: Yes. We offer variable data printing that allows each piece to be customized with unique names or images.Q: How do you stay current with the latest printing techniques?
A: We regularly update our equipment and workflows to incorporate the latest printing technologies and techniques. -
Case Studies & Proven Results
Q: Can you show examples of print projects that helped other businesses succeed?
A: Yes. We have worked on calendars, catalogs, and packaging that helped businesses increase visibility and engagement.Q: Are there industries where your printing consistently performs well?
A: Yes. We have experience serving retail packaging, direct mail, nonprofit campaigns, major trade show exhibitions, and other industries. -
What is the largest trade show banner you can print?
We can produce a trade show banner as large you need.
We often print and sew double sided trade show banners for NYC Trade shows that are 720" W x 360" H.We can print and assemble building wraps that can cover an entire building or make construction site scaffolding look attractive.
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Industry Trends & Insights
Q: What print trends should I consider for the coming year?
A: Current trends include personalized prints, interactive packaging, eco-friendly materials, and cross-media campaigns.Q: How can I make my print materials more engaging?
A: Focusing on strong design, relevant messaging, and the right finishing choices can help make print materials more engaging. We can also suggest options based on your goals and how the piece will be used. -
Material & Substrate Options + Packaging Solutions
Q: Can I see samples before I decide on materials?
A: Yes. We can provide material samples so you can compare feel and quality before making a decision.Q: Do certain materials work better for specific finishes or printing types?
A: Yes. We advise on the best materials to pair with your chosen finishes and printing methods. -
Packaging Solutions + Cross-Media Integration
Q: Can my print pieces include QR codes or digital links?
A: Yes. We can integrate QR codes or other interactive elements to connect print with digital platforms.Q: Can print campaigns be customized to match ongoing social media or email campaigns?
A: Yes. We ensure print materials align with your digital messaging and maintain brand consistency. -
What type of products and services do you provide?
Good question! We are full service and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.
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How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.
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Tips on how to save your design files
Make them print ready and acceptable for us to print.
COREL DRAW:
Saving your Corel Draw file as an Adobe Illustrator EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export as Illustrator EPSFREEHAND:
• Embed all Images
• Convert all your text/copy to paths
• Export as Illustrator EPS or PDFPAGEMAKER:
Saving your PageMaker file as an EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export your file as an EPS using the below settings:
Postscript Level 2
CMYK Mode
TIFF format and
BinaryPUBLISHER:
You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
Under File, Print, select Adobe PDF writer
Under Properties select Press Quality and Save your PDF -
At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
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What is a proof and why is it important that I look at it?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.
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What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
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Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
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Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
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What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
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Once I submit the documents, how long will it take to finish my job?
Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.
